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Lean Management Mastery: Transforming Organizations for Operational Excellence

About This Course

This course offers a comprehensive introduction to Lean Management principles and methodologies. Learn how to drive operational excellence, improve efficiency, and create long-term value for customers, employees, and stakeholders. Through real-world case studies and actionable strategies, participants will gain the tools needed to implement and sustain a Lean culture in their organization.

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Trainer Info

Sharil Goh Fadhil

Award-Winning Transformation Leader

Proven Business Impact

Renowned CI Trainer

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Learning Objectives

  • Understand the fundamentals of Lean Management and its business impact.
  • Learn how to identify inefficiencies and optimize processes.
  • Develop skills in implementing the Lean Change Model (LCM).
  • Explore Kaizen principles for continuous improvement.
  • Gain insights into tiered responsibility and team-based problem-solving.
  • Achieve measurable improvements in efficiency, quality, and customer satisfaction.

Prerequisites

  • A basic understanding of organizational workflows is recommended but not mandatory.
  • No prior experience with Lean Management is required.

Target Audience

  • Business leaders and managers seeking to drive operational excellence.
  • Team leaders aiming to foster a culture of continuous improvement.
  • Professionals in manufacturing, sales, and service industries.
  • Organizations looking to optimize processes and enhance customer satisfaction.

Training Outline

Module 1: Introduction to Lean Management

  • Principles and history of Lean
  • Key benefits and applications across industries

Module 2: Lean Change Model (LCM)

  • Steps to implement Lean culture
  • Leadership behaviors for successful transformations

Module 3: Kaizen and Continuous Improvement

  • Daily Lean practices for team leaders
  • Tools and techniques for process optimization

Module 4: Case Studies and Applications

  • Metlife sales improvement example
  • Process improvement in customer-facing and operational roles

Module 5: Building a Sustainable Lean Culture

  • Developing leadership and team training programs
  • Governance models and maintaining long-term change

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